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Home > Spam Bully Help > Troubleshooting > A Newsletter is being miscategorized as spam. How do I fix it?
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A Newsletter is being miscategorized as spam. How do I fix it?

The first step is to see why a message was or wasn't moved to the spam folder.  There is a button in Spam Bully called message details.  Message details will explain why a message was categorized the way it was.  This will help you determine what adjustments need to be made to the filter to fix this problem.

(NOTE: Message details must be selected BEFORE hitting the spam or not spam buttons to understand why a message was miscategorized)

Newsletters sometimes are incorrectly categorized as spam.  This is usually because they don't follow the same patterns as your regular email.  There are a few ways to fix this problem. 

1. If the message always comes from the same user or domain, consider adding the user or domain to your friends list.  The easiest way to do this is by selecting the message and selecting the appropriate option from the "not spam" menu button.

2. Sometimes messages come in from several sources and it is not possible just to make the user or domain a friend.  In this case many messages have a specific phrase added to the subject or body of every message.  We have a feature called the Allow list.  Go to the Spam Bully Menu > Configure Spam Bully > Allow/Block List.  Add the word or phrase that is always used to your friends list.

3.  Finally you can retrain your filter.  Use this as a last resort, but it may help particularly if you have a lot of messages that are incorrectly categorized.  See this link for more information.

Last Modified: 2004-02-26         Number of views: 666

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